Annie's Closet – Privacy policy.

At Annie's Closet we are committed to protecting and respecting your privacy. 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following to understand our practices regarding your personal data and how it will be treated.

This policy is effective and updated as of 31st July 2018.

About us.

References in this privacy policy to “we”, “us” and “Annie's Closet” are to Annie's Closet, operating from Lambs Farm Close, Horsham, West Sussex. RH12 4JZ

Changes to this policy.

We may make changes to this privacy policy from time to time. Any changes will be posted on this page and the date at the top of this privacy policy will be updated.

Information we may collect from you.

Information that you provide by filling in forms on www.anniescloset.co.uk (“the website”). This includes information provided at the time of registering to use the website, purchasing any Annie's Closet products, posting material on the website or requesting further services. We may also ask you for information when you report a problem with the website.  

If you purchase products from us, we may retain details of your delivery address, encrypted password and/or information associated with your account.  We also maintain a record of your product selections and the fulfilment of your orders.

If you write to us by post or email or post on our blog and social media sites, records may be kept of that correspondence.

Details of your visits to the website including, but not limited to, traffic data, location data, web logs and other communication data.

When you make a purchase.

When you make a purchase for items that are in stock we will collect necessary information about you to fulfil your order. This data is processed on the basis of “Legitimate Interest” as we need this data to fulfil your order. Where you provide us with your email address for an e-receipt this will only be used to email you your receipt and will not be stored unless you give us your explicit consent (via tick box) to send you marketing material.

Where you have added items to your basket and started entering your information we may send you an email to let you know that the checkout has not been completed. The lawful basis for this email is “Legitimate Interest” as you have expressed an interest in purchasing these items. You may unsubscribe from these emails using the link at the bottom of the email.

We will never share or sell your data to third parties for marketing purposes.

When you provide your email address to us you will be asked if you would like to opt in to receive marketing communications. We will only send you marketing communications where you have consented to receive them.

If you have consented to receive marketing communications you can manage this in the my account section of www.anniescloset.co.uk, if you do not have an account you can click on "update subscription preferences" or "unsubscribe from this list" links at the bottom of emails.

IP addresses 

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.

How we use your information 

We use information held about you in the following ways:

  • To process and fulfil your orders.
  • To ensure that content on the website is presented in the most effective manner for you and for your computer.
  • To notify you about changes to the website or products.

We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.

Your rights

You have certain rights given to you by law, that mean you have control over your personal data that we process:

  • Access to your personal data – this right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
  • Correcting any mistakes – this allows you to instruct us to rectify any mistakes.
  • Right to be forgotten – you have the right to instruct us to erase your personal data.
  • Stop processing – you have the right to request we stop processing your personal data.
  • Right to object to direct marketing – you have the right to object to the processing of your personal data for the purposes of direct marketing.

Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of information that we hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. We will reply within one week from the day after we receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.

  • Postal address: Annie's Closet Customer Services, 7 Lambs Farm Close, Horsham, West Sussex, RH12 4JZ, UK.
  • Telephone: +44(0)7810 750 015
  • Email: info@anniescloset.co.uk

You have the right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how we are processing your data, you can lodge a complaint to the supervisory authority. See https://ico.org.uk/concerns/ for details.

Please do contact us before speaking to the ICO if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.

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Tel: 07810 750015
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Email: info@anniescloset.co.uk