Terms & Conditions
Welcome to annies-closet.co.uk. Before you begin your shopping experience, please note the following terms and conditions.
If you place an order on this website you indicate your acceptance of the following terms and conditions of use. Feel free to use any of the contact methods on the Contact Us page for clarification.
Placing an Order
When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. You will normally receive a confirmation of postage email within one to two working days of your order being received and processed. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. Unless your purchase coincides with a break in supply, orders will not take more than two working days to be dispatched. Most orders are dispatched on the same or next working day. Orders placed at the weekend will normally be posted on the next working day. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
All prices are in GBP and do not include delivery charges (which are added at the checkout stage) and are inclusive of VAT at 20%. We welcome purchases from overseas, however, all our orders are charged in GBP, so any transactions fees added by your card company are not our responsibility.
All prices are as accurate as possible, and we make every effort to ensure that there are no mistakes, however, if we do find any inaccuracies on the site, Annie's Closet reserves the right to correct these without prior notice being given.
We take all reasonable care to ensure that details of products on our website are correct at the time the information was added to the system. Please note that we cannot always accurately portray a colour or pattern due to screen restrictions, and all sizes are approximate.
We make every effort to package your items attractively, safely and securely. Where practical, every item is giftwrapped. All items sent by post are in waterproof packaging. It is important that you retain any packaging if you want to make a return.
We hope you love your new Annie's Closet purchase, however, if you are unhappy with your products for any reason, please return to us. We are happy to offer a refund or exchange on any unused items within 28 days.
This is in addition to your statutory right, and is subject to the terms below
Proof of postage should be obtained and retained from the Post Office when returning items. Should your item go missing in transit and you do not have this, we may, unfortunately, refuse a refund.